TERMS AND CONDITIONS

PINE WOOD J.D.O.O.. is a company with head office in Luka 10296, Registered at the Commercial Court Zagreb, MB 080966067, OIB 53436392133

These Terms and Conditions apply to any travel products and/or services purchased from PINE WOOD J.D.O.O. ., in further text “Agency”, “us”, “our”, and govern the contractual relationship between Client (also regarded as “traveler”, “participant”, “passenger”, “customer”) and Pine Wood j.d.o.o. with respect to any such travel products and/or services (hereinafter, the “Products”).

Please carefully read these Terms as by booking any Product with Agency you acknowledge and confirm that you have read and understood these Terms, and, that you accept them without reservation as constituting the entire agreement between you and us which cannot be varied other than by an officer of PINE WOOD J.D.O.O.. in writing. If there is any part of these Terms you do not agree with, you do not make any booking.

If you have confirmed a booking of any of our products for more than one client named and booked on such booking (in further text “group”), you shall be deemed to have accepted these Terms on behalf of all clients named in the booking (including minors and those under a disability). The Client who confirmed the booking is deemed to be the designated contact person for all other clients named in such booking.

By using our website to browse any of our Products, you represent to us that you have read these Terms and you accept it as applicable to you. If you do not understand any aspect of these Terms and Conditions, please contact us.

1. THE BOOKING CONTRACT

A booking is confirmed, and these Terms shall apply when Pine Wood j.d.o.o. , or an authorized agent acting on behalf of Pine Wood j.d.o.o. , have received the applicable deposit from the Client and/or the Client has received written confirmation from Pine Wood j.d.o.o. of such booking by email. Please check your confirmation carefully and report any incorrect or incomplete information to the Agency or authorized agent immediately.

The Client confirming the booking must be no less than 18 years of age and agrees to provide full, complete and accurate information as requested by Pine Wood j.d.o.o. to confirm such booking. These Terms and Conditions shall inure to the benefit of and be binding upon Pine Wood j.d.o.o. and the Client and their respective heirs, legal personal representatives, successors and assigns, as well as anyone named in any booking made by the booking Client on whose behalf the Client is purchasing any Product.

Your booking contract is with Pine Wood j.d.o.o. , an authorized agent of Pine Wood j.d.o.o. , which exists under, and is pursuant to, the Croatian laws with its registered office being Luka, Izletnički put 1/4, 10296 Luka OIB 53436392133.

1.1. Booking on behalf of others

The Client who confirmed the booking is deemed to be the designated contact person for all other clients named in such booking.

Any Client confirming a booking of any Product for Group represents and warrants to Agency that

1. he has all requisite consents and authority to make such booking on behalf of all other participants named in the booking

2. the information that he is providing regarding all clients are complete and accurate, and they have obtained all necessary consents and permissions to share such information with Agency for the purposes of completing the booking

3. he will inform all other clients in the group about the relevant booking and the applicability of these Terms to the booking and the Clients’ relationship with Pine Wood j.d.o.o.
4. Pine Wood j.d.o.o. will under no circumstances be liable for any errors or omission in the information provided to complete a booking.

1.2. Age requirements

Minors (defined as Clients under the age of 18): All Minor Client bookings are subject to review and approval by Pine Wood j.d.o.o. It is required the consent of a parent, guardian or an adult person for any Minor Client to travel and participate in activities organized by Pine Wood j.d.o.o. The parent, guardian or accompanying adult Client is responsible for securing all such proper consent and ensuring that he and the Minor Client meet all legal requirements to travel on the applicable Tour and to enter into and depart from applicable countries and regions. Pine Wood j.d.o.o. will not be responsible for any fees, damages, or losses incurred as a result of any failure on the part of a Client to secure such necessary consents, permits, and approvals.

Each Adult on a booking with any Minor Client is joint and severally responsible for the behavior and wellbeing of all Minor Client(s) on such booking and expressly accepts these Terms on their behalf, including all assumptions of risk and limitations of liability contained herein. Each Adult on a booking with any Minor Client assumes all responsibility for supervising and monitoring such Minor Client(s). Pine Wood j.d.o.o. does not provide care services for Minor Client(s) and Pine Wood j.d.o.o. and its representatives expressly disclaim any responsibility for chaperoning or controlling any Minor Client(s).

1.3. Client details required for booking

As a part of the booking process for any multi-day product booking with Pine Wood j.d.o.o., the Client must provide all necessary information as requested by Pine Wood j.d.o.o. . The Client should provide infor- mation on airfare (or other methods of arrival to meeting point), any specific medical conditions, insurance policy and other relevant information or information requested by Pine Wood j.d.o.o. . The information required from each Client will vary depending on purchased Product, and the requirements will be communicated to the Client, or to Pine Wood j.d.o.o. authorized agent, during the booking process. Pine Wood j.d.o.o. will not be held responsible for any fees levied on the Client as a result of inaccuracies, late, misplaced, or otherwise incomplete or ineligible information provided by the Client.

1.4. Privacy policy

Pine Wood j.d.o.o. must collect personal information from Clients in order to complete any booking, to deliver the Products and any collateral services, to assist in evaluating such Products. According to the Personal Data Protection Regulation (GDPR EU 2016/679 OF THE EUROPEAN PARLIAMENT AND THE COUNCIL of 27 April 2016), Pine Wood j.d.o.o. takes care to safeguard all Client information and protect the privacy of all our Clients. Pine Wood j.d.o.o. collects uses and discloses only that information reasonably required to enable us to provide the particular product or service that you have requested.

For all other parties, this information will not be provided, and in case they are requested by a third party, will be forwarded only with your written consent.
Data can be deleted on your request, but only to the extent that it does not violates the obligations of legal regulations in the area of taxation, the law on keeping the documentation, etc.
By reading or signing these Terms, you acknowledge that you have been notified of the manner of collection, the volume of collected data, the use and processing of personal data, and that you are agreeing to do so in this way.

2. PRICES, SURCHARGES AND TAXES

2.1. Prices on our official website
We aim to ensure the accuracy of all prices displayed on the Site. Prices are:
specified in Euros (unless stated otherwise) and are subject to change without notice;

indicative only and subject to change until all your booking details have been provided to us and we have confirmed your booking; and

for the number of persons, items, or time periods and on the conditions stated on the relevant page of the Site.

4. are advertised inclusive of applicable sales taxes and VAT. 2.2. “From” prices

The expression “from” with respect to a price means the lowest price for the Travel Product we believe is available at the time of publication, based on information we have received from suppliers.
2.3. Credit card payments & fees

For credit card payments, all payments will be charged in Croatian currency Kuna (HRK). The amount your credit card account will be charged for is obtained through the conversion of the price from US Dollar, Euro or any other currency into Croatian Kuna according to the current exchange rate of the bank. For each card payment, the bank charges the commission. The agency will warn all customers before charging that banks charge a commission and allow clients to decide whether to use a credit card or not.

2.4. Price change
Due to the nature of Adventure travel and the prices of the resources on which it depends, the published price of any Product is subject to change at any time, up to 20 days before the departure of such Product.
From time-to-time Pine Wood j.d.o.o. may offer reduced pricing on selected Product tours. The reduced pricing applies strictly to new bookings and bookings that have already been confirmed
(which for these purposes shall mean bookings in respect of which payment of at least a deposit has been received by Pine Wood j.d.o.o. ) are not entitled to the reduced pricing.

2.5. Not included in the price

The price does not include airfares (unless otherwise stated) and Pine Wood j.d.o.o. is not responsible for changes in air itineraries or flight times and does not provide advice or alerts regarding air tickets or flight status or delays., passport and visa fees, insurance, laundry, phone calls, beverages, meal not detailed in the itinerary, tips to tour guides, local city guides (unless otherwise stated), items of personal nature, excess baggage, expenses, fees or costs incurred in case of illness, or of refusal of entry to/detention in/expulsion or repatriation from a country or part of the country. We are not liable for
any expense, costs, or loss incurred in relation to such matters and you release us from all liability, damages, or responsibility in relation to them.

3. VALIDITY

All dates, itineraries, and prices are indicative only and the price quoted at the time of Booking shall be the applicable price, subject to the surcharges that may be levied in accordance with these Terms. Changes, revisions, or other amendments may be made to the particular contained in any Pine Wood j.d.o.o. brochure or on the Pine Wood j.d.o.o. website before a contract is concluded, and such changes, revisions, or amendments shall be incorporated herein as of the date of such amendment.
The Client acknowledges that due to the changing nature of travel, he is responsible for keeping up to date on the details of their travel through email communication with Pine Wood j.d.o.o. office. also Pine Wood j.d.o.o.encourages contacting their office to ensure the Client has the most current Trip Details for the relevant Product tour as minor changes may have been made since the confirmation of booking.

4. DEPOSITS

Pine Wood j.d.o.o. requires 20%-50% non-refundable deposit per person at the time of booking of any one day or multi-day product organized by Pine Wood j.d.o.o. . The amount is defined on a case-by-case basis depending on the specifics of the service package and percentage of services provided by third-party partners, particularly accommodation and food arrangements.
With certain services such as accommodation booking or any other service of significant cost (boat charter, air tickets, etc) are booked separately from the rest of our services, the full amount of service cost is required to be part of deposit due to advance payments to service providers prior to the tour.
Any specific conditions of deposit payments will be shared and communicated with Client prior to booking confirmation. Any specific conditions agreed to supersede the general deposit conditions indicated in this paragraph.

5. FINAL PAYMENT & ACCEPTANCE OF BOOKING

For details regarding the final payment of any booked product, Clients should refer to the confirmation email sent by Pine Wood j.d.o.o. and/or its authorized agent. Payment of the balance of the price is due 10 days before the departure date of the booked Product/Tour unless it is agreed different in written communication between the Client and Agency.
If full payment is not received by such due date, we will require the payment clearance on the Client’s briefing prior to the tour departure.
If a Product is booked less than 10 days before the departure date of the Product then the full amount is payable at the time of booking in order for the booking to be confirmed, unless it is differently agreed in writing with Pine Wood j.d.o.o.

If for any Product, payment terms differ from those outlined in this section, the applicable terms will be communicated to the Client prior to booking and shall also be detailed in writing.
Pine Wood j.d.o.o. is not responsible for any charges levied or charged by third parties and/or financial institutions and payable by the Client as a result of credit card or other payment transactions in connection with the purchase of Products and will not refund or return any fees charged by such third parties in connection with payments made by Clients to Pine Wood j.d.o.o.

6. CANCELLATION BY THE CLIENT

A Client may cancel their booking by notifying Pine Wood j.d.o.o. or their booking Agent where is applicable in writing.
The applicable cancellation fees shall be determined with reference to the date on which notice to cancelation is received by Pine Wood j.d.o.o. and expressed as a percentage of the total price paid for the canceled Product, excluding any insurance products.
FOR ACTIVE HOLIDAYS / PACKAGES:
If the Client should cancel or abort the travel, all Client’s cancellations must be in writing – by e-mail. The written cancellation date shall be the basis for the compensation of cancellation costs which shall be collected by the Agency as per conditions set forth below (percentage of total arrangement price):

30 or more days prior to arrival: 0% 29-22 days prior to arrival: 25% 21-15 days prior to arrival: 40%

14-8 days prior to arrival: 80%
7-0 days prior to arrival or no show: 90%

Failing to make an appearance and travel without prior cancellation shall entitle the Agency to withhold 100% of the payment made regardless of the reason or reasons for the cancellation.

FOR 1 DAY TRIP

If the Client should cancel or abort the travel, all Client’s cancellations must be in writing. By e-mai. The written cancellation date shall be the basis for the compensation of cancellation costs. As per conditions set below (percentage of total arrangement price):

8 or more days prior to arrival: 0% 2-7 days prior to arrival: 50%

1 day prior to arrival or no show: 100%

Failing to make an appearance and travel without prior cancellation shall entitle the Agency to withhold 100% of the payment made regardless of the reason for cancellation.

Custom trips may be subject to alternative cancellation terms, which will be communicated in writing to applicable Clients at the time of booking.

In any case of cancellation done by the client, any charged deposit is non-refundable.

7. GUARANTEED DEPARTURES & CANCELLATION OF A TOUR Pine Wood j.d.o.o.

Departure date for a Tour offered by the Pine Wood j.d.o.o. will become a guaranteed departure when at least one booking secured by a valid deposit has been made on that departure.
The Agency guarantees that all scheduled Tour departures booked and secured with a valid deposit will depart as indicated on the applicable confirmation, subject to reasonably itinerary changes as contemplated elsewhere in these Terms).

This guarantee is not applicable in the case of Force Majeure situations.
If a tour is canceled by Pine Wood j.d.o.o. before the agreed date of departure for reasons not arising from Force Majeure or the fault or negligence of or within the reasonable control of the Client, the Client shall have the choice of:

1. accepting from Pine Wood j.d.o.o. a substitute tour Product of equivalent or superior value, where such substitute is reasonably available; or

2. accepting from Pine Wood j.d.o.o. a substitute tour of lower value if no tour of equivalent or superior value is reasonably available, and to recover from Pine Wood j.d.o.o. the difference in price between the price of the tour originally purchased and that of the substitute tour; or

3. accept from Pine Wood j.d.o.o. a full refund of all monies paid for the canceled tour Product(s). Pine Wood j.d.o.o. is not responsible for any incidental expenses or consequential losses that the Client may have incurred because of the canceled booking such as visas, vaccinations, non-refundable flights or rail, non-refundable car parking or other fees, loss of earnings, or loss of enjoyment, etc. Pine Wood j.d.o.o. reserves the right to issue a full refund in lieu of the choices above, at its sole discretion. Where after departure a significant element of the Product(s) as described cannot be provided, Pine Wood j.d.o.o. will make suitable alternative arrangements for the continuation of the trip Product(s). If it is not possible to provide a suitable alternative or the Client reasonably rejects any suitable alternatives, Pine Wood j.d.o.o. will provide the Client a refund of unused Products or Product portions.

The Client acknowledges his understanding that the route, schedules, itineraries, amenities, and mode of transport may be subject to change without prior notice due to circumstances or events, which may include sickness or mechanical breakdown, incidents in the location where the Product will be operated, flight cancellations, strikes, events emanating from political disputes, entry or border difficulties, extreme weather and other unpredictable or unforeseeable circumstances which are beyond the reasonable control of Pine Wood j.d.o.o. and that Pine Wood j.d.o.o. is not liable to any Client for such changes or amendments.

Pine Wood j.d.o.o. shall not be liable for or pay any discounts or refunds for missed or unused services which were missed or unused by the Client due to no fault of Pine Wood j.d.o.o. , its agents, or representatives, which shall include any termination of the Client’s participation in the tour Product due to the Client’s own fault, negligence or breach of these Terms.

8. FLEXIBILITY & UNUSED SERVICES

By booking a Product and/or agreeing to travel with Pine Wood j.d.o.o. , the Client acknowledges that the nature of adventure travel requires considerable flexibility and acknowledges that they will permit reasonable alterations to the Product and/or itinerary by Pine Wood j.d.o.o. . The Client acknowledges his understanding that the route, schedules, itineraries, amenities, and mode of transport may be subject to change without prior notice due to circumstances or events, which may include sickness or mechanical breakdown, incidents in the location where the Product will be operated, flight cancellations, strikes, events emanating from political disputes, entry or border difficulties, extreme weather, and other unpredictable or unforeseeable circumstances which are beyond the reasonable control of Pine Wood j.d.o.o. and that Pine Wood j.d.o.o. is not liable to any Client for such changes or amendments.
Pine Wood j.d.o.o. shall not be liable for or pay any discounts or refunds for missed or unused services which were missed or unused by the Client due to no fault of Pine Wood j.d.o.o. , its agents, or representatives, which shall include any termination of the Client’s participation in the tour Product due to the Client’s own fault, negligence, or breach of these Terms.

9. CHANGES

9.1. Changes made by Pine Wood j.d.o.o.
Agency may modify your itinerary where reasonably required in its sole discretion. If Pine Wood j.d.o.o. makes a Material Change (defined as a change affecting at least one in three full tour days of the itinerary, or which materially affects the character of the Product in its entirety) to any Product, will Pine Wood j.d.o.o.inform the Client(s) booked on such Product of any Material Change as soon as reasonably possible, provided that there is sufficient time before departure to properly notify all affected Clients. If a Material Change is made more than 14 days prior to departure, the affected Client may elect to:

1. accept the Material Change and proceed with the amended Product;

2. book another Product of equivalent or greater value, if available (Client shall be responsible for paying any difference in price between the amended Product and the Product booked in its place);

book another Product of a lower value, if available, with a refund payable to the Client of the difference in price; or
cancel the Product and receive a full refund of all monies paid in respect of the land-only portion of

the applicable Product (and for clarity, this shall not extend to additional Products booked by the same Client which are not subject to any Material Change).

The affected Client must notify Pine Wood j.d.o.o. or the travel agent of their decision within 7 days of receiving the notification of alteration, or they shall have been deemed to accept the Material

10. TRAVEL DOCUMENTS

It is the Client’s entirely responsibility to obtain information and to have in his possession all the time during the tour all required documentation and identification documents required for entry, departure, and travel to each country or region visited or traveled throughout the itinerary of the applicable Product tour, and for re-entry to the Client’s country of residence or departure, as well as for all immigration, passport, visas, health, quarantine and customs laws, regulations, orders, demands, certificates including vaccination certificates* or other requirements of countries visited or transited. You should check the requirements of those countries with their embassies or consulates or other authorities.
The Client accepts full responsibility for obtaining all such documents, visas, and permits prior to the start of the Product tour and is solely responsible for any adverse consequences resulting from missing or defective documentation. The client agrees that he is responsible for the full amount of any loss or expense suffered or paid by Pine Wood j.d.o.o. which is a direct result of the Client’s failure to secure proper travel documentation.

The Agency provides services in the Republic of Croatia and surrounding countries depending on the Product. In the event that a part of the services of specially ordered arrangements, takes place in the neighboring countries of the Republic of Croatia, the agency will inform the client directly in writing, if additional documentation is required.

11. REQUIRED MEDICAL INFORMATION

The client should provide any medical information reasonably requested by Pine Wood j.d.o.o. . Clients are responsible for assessing their own capability to participate in the tour Product such Client has booked.

All Clients should consult their physician regarding their fitness for travel, and adventure travel in particular. Pine Wood j.d.o.o. encourages all Clients to seek their physician’s advice regarding necessary or advisable vaccinations, medical precautions, or other medical concerns regarding the entirety of the Client’s travel with Pine Wood j.d.o.o. . Pine Wood j.d.o.o. does not provide medical advice.

Certain Products may not be suitable for all people due to restrictions posed by limitations in mobility, physical or cognitive disability, pregnancy, or various other physical or mental conditions. It is the Client’s responsibility to assess the risks and requirements of each Product considering such Client’s limitations, physical and mental fitness and condition, and any medical requirements or issues of such Client.

Pine Wood j.d.o.o. may refuse to carry pregnant women over 20 weeks or Clients with certain conditions, if suitable accommodation or alternate Products or services cannot be arranged.
Adventure travel, as offered by Pine Wood j.d.o.o. , by its nature involves visiting remote areas and regions, where medical facilities may not meet the standards of those found in a Client’s home country.

The condition of medical facilities in Croatia varies and Pine Wood j.d.o.o. makes no representations and gives no warranties in relation to the standard of such facilities or medical treatment in those regions.

12. SPECIAL REQUIREMENTS

Pine Wood j.d.o.o. will endeavor to meet the special requests of Clients, including (without limitation) dietary (food allergies and dietary restrictions) and accommodation requests, but such requests do not form part of these Terms or the contract between Client and Pine Wood j.d.o.o. is and Pine Wood j.d.o.o.not liable for any failure to fulfill such requests. Any special requirements must be disclosed to the Pine Wood j.d.o.o. at the time of booking.

13. TRAVEL INSURANCE

We strongly recommend purchasing comprehensive travel insurance from your country (including trip delay, trip cancellation, trip interruption, baggage and personal effects, loss, or theft of money insurance) once a trip has been booked. Health, accident, and emergency evacuation insurance are also strongly recommended.

If you wish Agency can provide/offer you a Travel insurance package from one of the Croatian Insurance companies.

The Agency does not accept liability if the person is not properly insured for their journey. Without appropriate travel insurance, Customer understands and agrees that if Customer cancels or interrupts Customer’s travel for any reason, portions of the trip/tour may not be refunded and Pine Wood j.d.o.o. and travel suppliers cancellation penalties will apply resulting in the loss of monies up to the full cost of Customer’s travel booking and related costs.
The purchase of travel insurance is not required in order to purchase any other product or service offered by Pine Wood j.d.o.o.

The Client acknowledges that the cost of the tour does not include any insurance coverage for such Client, and that the Client is required to obtain separate coverage at an additional cost to the Product tour price. When obtaining travel insurance, the Client must ensure the insurer is aware of the type of travel to be undertaken so that the insurer may properly cover travel on the applicable Pine Wood j.d.o.o. Product.

14. CLIENT’S ACCEPTANCE OF RISK

The Client have right ans ask for Risk assessment and safety talk.

The Client acknowledges and agrees that Pine Wood j.d.o.o. is not responsible for providing information or guidance to the Client with respect to local customs, weather conditions, specific safety concerns, physical challenges or laws in effect in any locations where Products are operated except in excursions and arrangements where otherwise agreed in written.

The Client must all the time strictly comply with all applicable laws and regulations of country and region visited on the applicable Product tour. If the Client fail to comply with the above or commit any illegal act when on the tour or, if in the opinion of the Pine Wood j.d.o.o. (acting reasonably), the Client’s behavior is causing or is likely to cause danger, distress or material annoyance to others, may Pine Wood j.d.o.o. terminate that Client’s travel arrangements on any Product immediately without any liability on Pine Wood j.d.o.o. part and the Client will not be entitled to any refund for unused or missed services or costs incurred resulting from the termination of the travel arrangements, including, without limitation, return travel, accommodations, meals, and/or incidentals. Client agree that he is responsible for any costs incurred by Pine Wood j.d.o.o. , Pine Wood j.d.o.o. suppliers or Pine Wood j.d.o.o. partners, as a result of damage, destruction, theft, or excess cleaning fees caused or occasioned by the Client while on tour. Clients agree to immediately report any pre-existing damage of this kind to staff of the accommodation, transportation service, or facility (as appropriate) and/or a Pine Wood j.d.o.o. office as soon as possible upon discovery by the Client.

Client agrees to take all prudent measures in relation to their own safety while on any Pine Wood j.d.o.o. Product tour, including, but not limited to, the proper use of safety devices such as seatbelts, harnesses, life jackets, helmets, and other safety equipment, and obeying all posted signs and warnings in relation to Client health and safety. Pine Wood j.d.o.o. , nor its Third-Party Suppliers (as hereinafter defined) shall not be liable for any failure on the Client’s part to comply with safety instructions or recommendations of Pine Wood j.d.o.o. or its Third-Party Suppliers. All equipment that is used by the Client and provided from Pine Wood j.d.o.o. and its partners should be responsible use. For broken parts or no used equipment Client can be charged for damage to equipment by Pine Wood j.d.o.o. staff.

14.1. Complaints

The client is obliged to file a complaint about incomplete, partially filled or poorly completed services as soon as possible so that the agency can respond in time and resolve the issues. The Client agrees to notify the Tour Leader or Pine Wood j.d.o.o. office in written via e-mail as soon as possible about all objections.
The Agency is not responsible if the complaints were not submitted properly and the Agency could not respond in time.
All complaints may be filed by the client in writing in the Office of the Agency at Izletnički put 1/4, 10296, Luka, Croatia or via e-mail (river.life.submission@gmail.com) within 8 days of the end of the journey and the agency will reply within 14 days of receipt of the complaint. If the client fails to file an objection or complaint within the said legal deadline, the same will not be considered.

15. Pine Wood j.d.o.o. IS NOT LIABLE FOR ITS THIRD-PARTY SUPPLIERS

Pine Wood j.d.o.o. makes arrangements with accommodation providers, activity providers, airlines, cruise lines, coach companies, transfer operators, shore excursion operators, tour and local guides, and other independent parties (“Third Party Suppliers”) to provide you with the travel services and other services you purchase, or which form the component parts of your product Tour. Third-Party Suppliers may also engage the services of other local operators and/or sub-contractors for the provision of travel services that form part of the product Tour(s). Although Pine Wood j.d.o.o. takes all reasonable care in selecting Third Party Suppliers, Pine Wood j.d.o.o. is unable to control Third Party Suppliers and do not supervise Third Party Suppliers and therefore cannot be responsible for their acts or omissions. The travel services and other services provided are subject to the conditions imposed by these suppliers and their liability is limited by their tariffs, conditions of carriage, tickets, and vouchers, and international conventions and agreements that govern the provision of their services.

These may limit or exclude the liability of the supplier. The client acknowledges that Third Party Suppliers operate in compliance with the applicable laws of the countries in which they operate, and Pine Wood j.d.o.o. does not warrant that any Third-Party Supplier is following the laws of the Client’s country of residence or any other jurisdiction. To the fullest extent permissible by law, Pine Wood j.d.o.o. is not liable and will not assume responsibility for any claims, losses, damages, costs, or expenses arising out of inconvenience, loss of enjoyment, upset, disappointment, distress, or frustration, whether physical or mental, resulting from the act or omission of any party other than Pine Wood j.d.o.o. and its employees.

For clarity, neither Pine Wood j.d.o.o. nor any carrier is liable for the acts or omissions, whether negligent or otherwise, of Third Party Suppliers or any independent contractors.

15.1. Accommodation descriptions & photographs
Accommodation descriptions are based on their guides and information provided by suppliers and may change at any time. Pictures utilized may not reflect the exact room, décor, view or other specifications.

16. LIABILITY

16.1. Exclusion of Liability

Pine Wood j.d.o.o. is not responsible for any damages, expenses, losses, or claims which are attributable to the fault of any Client, the unforeseeable or unavoidable act or omission of a third party unconnected with the provision of any services that form any part of the Product(s), or a force majeure event (as herein defined).

Pine Wood j.d.o.o. shall have no liability for loss, theft of, or damage to baggage or personal effects of Clients while participating in a Product tour. Clients should not leave personal belongings unattended in any public areas, on board any mode of transportation, or elsewhere, and are responsible all the time for their own effects and belongings.
Pine Wood j.d.o.o. cannot accept responsibility for, and in no event shall be liable for loss or damage of valuables or other articles left in or on facilities used by Pine Wood j.d.o.o. such as hotels, homestays, vessels, expedition vehicles, or any other mode of transportation.

16.2. Force majeure

Plitvice Outdoor d.o.o. shall not be liable in any way to the Client for death, bodily injury, illness, damage, delay or other loss or detriment to person or property, or financial costs both direct and indirect incurred, or for Plitvice Outdoor d.o.o. failure to commence, perform and/ or complete any duty owed to the Client if such death, delay, bodily injury (including emotional distress or injury), illness, damage or other loss or detriment to person or property is caused by war or warlike operations, mechanical breakdowns, terrorist activities or threat thereof, civil commotions, labor difficulties, interference by authorities, political disturbance, howsoever and where so ever any of the same may arise or be caused, riot, insurrection and government restraint, fire, extreme weather or any other cause whatsoever beyond the reasonable control of Plitvice Outdoor d.o.o. ; or an event which Plitvice Outdoor d.o.o. or the supplier of services, even with all due care, could not foresee.

16.3. Excursions and activities

We may provide you with information (before departure and/or when you are on holiday) about activities and excursions which are available in the area you are visiting. We are not involved in any such activities or excursions which are neither run, supervised, controlled nor endorsed in any way by us. They are provided by local operators or other third parties who are entirely independent of us. They do not form any part of your contract with us even where we suggest particular operators/other third parties and/or assist you in booking such activities or excursions in any way. We cannot accept any liability on any basis in relation to such activities or excursions and the acceptance of liability. We cannot guarantee accuracy at every moment of information given in relation to such activities or excursions or about the area you are visiting generally or that any particular excursion or activity which does not form part of our contract will take place as these services are not under our control.

16.4. Pine Wood j.d.o.o. liability

For day adventures and active holiday packages organized by the Agency, Pine Wood j.d.o.o. . is insured with the ADRIATIC OSIGURANJE – the insurance company.
The travel prices do not include casualty and disease insurance, the risk of damage, and baggage loss insurance. Nor do they include voluntary health insurance. By making the payment for an excursion or a package tour, within our Terms and conditions, it is deemed that the Client(s) has/have thus been advised to take additional health insurance. Which can be purchased directly at an insurance company of one’s own choice.

Liability insurance

According to the Tourism Services Act, the Agency shall have a signed agreement with the insurer’s against liability for damage caused to the Client by failing to meet obligations relating to the package tour.

17. IMAGES AND MARKETING

The Client agrees that while participating in any Pine Wood j.d.o.o.Product tour (including, without limitation, group and Independent travel, multi-day expedition trips, self-guided trips, and other tour product) images, photos, or videos may be taken by other Clients and/or Pine Wood j.d.o.o. representa- tives or Tour Leaders that may contain or feature the Client in part or in whole. The Client acknowledges that they consent to any such pictures being taken and agree that Client hereby grants a perpetual, royalty-free, worldwide, irrevocable license to Pine Wood j.d.o.o. , its affiliates and assigns, to reproduce for any purpose whatsoever (including marketing and promotions), in any medium whatsoever, whether currently known or hereinafter devised, without any further obligation to the Client or compensation payable to such Client.

18. APPLICABLE LAW
The Contract and these Terms and Conditions are subject to the laws of the Republic of Croatia. 19. AMENDMENTS

Pine Wood j.d.o.o. reserves the right to update and/or alter these Terms at any time and will inform all Clients with a signed contract for tour and services with Pine Wood j.d.o.o. but still not executed.

GDPR

We are very delighted that you have shown interest in our enterprise. Data protection is of a particularly high priority for the management of the Pine Wood j.d.o.o.. The use of the Internet pages of the Pine Wood j.d.o.o. is possible without any indication of personal data; however, if a data subject wants to use special enterprise services via our website, processing of personal data could become necessary. If the processing of personal data is necessary and there is no statutory basis for such processing, we generally obtain consent from the data subject.

The processing of personal data, such as the name, address, e-mail address, or telephone number of a data subject shall always be in line with the General Data Protection Regulation (GDPR), and in accordance with the country-specific data protection regulations applicable to the Pine Wood j.d.o.o.. By means of this data protection declaration, our enterprise would like to inform the general public of the nature, scope, and purpose of the personal data we collect, use, and process. Furthermore, data subjects are informed, by means of this data protection declaration, of the rights to which they are entitled.

As the controller, the Pine Wood j.d.o.o. has implemented numerous technical and organizational measures to ensure the most complete protection of personal data processed through this website. However, Internet-based data transmissions may in principle have security gaps, so absolute protection may not be guaranteed. For this reason, every data subject is free to transfer personal data to us via alternative means, e.g. by telephone.

1. Definitions

The data protection declaration of the Pine Wood j.d.o.o. is based on the terms used by the European legislator for the adoption of the General Data Protection Regulation (GDPR). Our data protection declaration should be legible and understandable for the general public, as well as our customers and business partners. To ensure this, we would like to first explain the terminology used.

In this data protection declaration, we use, inter alia, the following terms:

a) Personal data
Personal data means any information relating to an identified or identifiable natural person (“data subject”). An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier, or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
b) Data subject
The data subject is any identified or identifiable natural person, whose personal data is processed by the controller responsible for the processing.
c) Processing
Processing is any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
d) Restriction of processing
Restriction of processing is the marking of stored personal data with the aim of limiting their processing in the future.
e) Profiling
Profiling means any form of automated processing of personal data consisting of the use of personal data to evaluate certain personal aspects relating to a natural person, in particular, to analyze or predict aspects concerning that natural person's performance at work, economic situation, health, personal preferences, interests, reliability, behavior, location or movements.
f) Pseudonymisation
Pseudonymisation is the processing of personal data in such a manner that the personal data can no longer be attributed to a specific data subject without the use of additional information, provided that such additional information is kept separately and is subject to technical and organizational measures to ensure that the personal data are not attributed to an identified or identifiable natural person.
g) Controller or controller responsible for the processing
Controller or controller responsible for the processing is the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data; where the purposes and means of such processing are determined by Union or Member State law, the controller or the specific criteria for its nomination may be provided for by Union or Member State law.
h) Processor
A processor is a natural or legal person, public authority, agency or other body that processes personal data on behalf of the controller.
i) Recipient
Recipient is a natural or legal person, public authority, agency or another body, to which the personal data are disclosed, whether a third party or not. However, public authorities which may receive personal data in the framework of a particular inquiry in accordance with Union or Member State law shall not be regarded as recipients; the processing of those data by those public authorities shall be in compliance with the applicable data protection rules according to the purposes of the processing.
j) Third party
Third-party is a natural or legal person, public authority, agency or body other than the data subject, controller, processor and persons who, under the direct authority of the controller or processor, are authorized to process personal data.
k) Consent
Consent of the data subject is any freely given, specific, informed and unambiguous indication of the data subject's wishes by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data relating to him or her.

2. Name and Address of the controller

Controller for the purposes of the General Data Protection Regulation (GDPR), other data protection laws applicable in Member states of the European Union and other provisions related to data protection is:

Pine Wood j.d.o.o.

Izletnički put 1/4

10296 LukaCroatia

Phone: 00385913393356

3. Cookies

The Internet pages of the Pine Wood j.d.o.o. use cookies. Cookies are text files that are stored in a computer system via an Internet browser.

Many Internet sites and servers use cookies. Many cookies contain a so-called cookie ID. A cookie ID is a unique identifier of the cookie. It consists of a character string through which Internet pages and servers can be assigned to the specific Internet browser in which the cookie was stored. This allows visited Internet sites and servers to differentiate the individual browser of the data subject from other Internet browsers that contain other cookies. A specific Internet browser can be recognized and identified using the unique cookie ID.

Through the use of cookies, the Pine Wood j.d.o.o. can provide the users of this website with more user-friendly services that would not be possible without the cookie setting.

By means of a cookie, the information and offers on our website can be optimized with the user in mind. Cookies allow us, as previously mentioned, to recognize our website users. The purpose of this recognition is to make it easier for users to utilize our website. The website user that uses cookies e.g. does not have to enter access data each time the website is accessed, because this is taken over by the website, and the cookie is thus stored on the user's computer system. Another example is the cookie of a shopping cart in an online shop. The online store remembers the articles that a customer has placed in the virtual shopping cart via a cookie.

The data subject may, at any time, prevent the setting of cookies through our website by means of a corresponding setting of the Internet browser used, and may thus permanently deny the setting of cookies. Furthermore, already set cookies may be deleted at any time via an Internet browser or other software programs. This is possible in all popular Internet browsers. If the data subject deactivates the setting of cookies in the Internet browser used, not all functions of our website may be entirely usable.

4. Collection of general data and information

The website of the Pine Wood j.d.o.o. collects a series of general data and information when a data subject or automated system calls up the website. This general data and information are stored in the server log files. Collected may be (1) the browser types and versions used, (2) the operating system used by the accessing system, (3) the website from which an accessing system reaches our website (so-called referrers), (4) the sub-websites, (5) the date and time of access to the Internet site, (6) an Internet protocol address (IP address), (7) the Internet service provider of the accessing system, and (8) any other similar data and information that may be used in the event of attacks on our information technology systems.

When using these general data and information, the Pine Wood j.d.o.o. does not draw any conclusions about the data subject. Rather, this information is needed to (1) deliver the content of our website correctly, (2) optimize the content of our website as well as its advertisement, (3) ensure the long-term viability of our information technology systems and website technology, and (4) provide law enforcement authorities with the information necessary for criminal prosecution in case of a cyber-attack. Therefore, the Pine Wood j.d.o.o. analyzes anonymously collected data and information statistically, with the aim of increasing the data protection and data security of our enterprise, and to ensure an optimal level of protection for the personal data we process. The anonymous data of the server log files are stored separately from all personal data provided by a data subject.

5. Contact possibility via the website

The website of the Pine Wood j.d.o.o. contains information that enables a quick electronic contact to our enterprise, as well as direct communication with us, which also includes a general address of the so-called electronic mail (e-mail address). If a data subject contacts the controller by e-mail or via a contact form, the personal data transmitted by the data subject are automatically stored. Such personal data transmitted on a voluntary basis by a data subject to the data controller are stored for the purpose of processing or contacting the data subject. There is no transfer of this personal data to third parties.

6. Comments function in the blog on the website

The Pine Wood j.d.o.o. offers users the possibility to leave individual comments on individual blog contributions on a blog, which is on the website of the controller. A blog is a web-based, publicly-accessible portal, through which one or more people called bloggers or web-bloggers may post articles or write down thoughts in so-called blogposts. Blogposts may usually be commented on by third parties.

If a data subject leaves a comment on the blog published on this website, the comments made by the data subject are also stored and published, as well as information on the date of the commentary and on the user's (pseudonym) chosen by the data subject. In addition, the IP address assigned by the Internet service provider (ISP) to the data subject is also logged. This storage of the IP address takes place for security reasons, and in case the data subject violates the rights of third parties or posts illegal content through a given comment. The storage of these personal data is, therefore, in the own interest of the data controller, so that he can exculpate in the event of an infringement. This collected personal data will not be passed to third parties unless such a transfer is required by law or serves the aim of the defense of the data controller.

7. Routine erasure and blocking of personal data

The data controller shall process and store the personal data of the data subject only for the period necessary to achieve the purpose of storage, or as far as this is granted by the European legislator or other legislators in laws or regulations to which the controller is subject to.

If the storage purpose is not applicable, or if a storage period prescribed by the European legislator or another competent legislator expires, the personal data are routinely blocked or erased in accordance with legal requirements.

8. Rights of the data subject

a) Right of confirmation
Each data subject shall have the right granted by the European legislator to obtain from the controller the confirmation as to whether or not personal data concerning him or her are being processed. If a data subject wishes to avail himself of this right of confirmation, he or she may, at any time, contact any employee of the controller.
b) Right of access
Each data subject shall have the right granted by the European legislator to obtain from the controller free information about his or her personal data stored at any time and a copy of this information. Furthermore, the European directives and regulations grant the data subject access to the following information:
- the purposes of the processing;
- the categories of personal data concerned;
- the recipients or categories of recipients to whom the personal data have been or will be disclosed, in particular recipients in third countries or international organisations;
- where possible, the envisaged period for which the personal data will be stored, or, if not possible, the criteria used to determine that period;
- the existence of the right to request from the controller rectification or erasure of personal data, or restriction of processing of personal data concerning the data subject, or to object to such processing;
- the existence of the right to lodge a complaint with a supervisory authority;
- where the personal data are not collected from the data subject, any available information as to their source;
- the existence of automated decision-making, including profiling, referred to in Article 22(1) and (4) of the GDPR and, at least in those cases, meaningful information about the logic involved, as well as the significance and envisaged consequences of such processing for the data subject.
Furthermore, the data subject shall have a right to obtain information as to whether personal data are transferred to a third country or to an international organisation. Where this is the case, the data subject shall have the right to be informed of the appropriate safeguards relating to the transfer.
If a data subject wishes to avail himself of this right of access, he or she may, at any time, contact any employee of the controller.
c) Right to rectification
Each data subject shall have the right granted by the European legislator to obtain from the controller without undue delay the rectification of inaccurate personal data concerning him or her. Taking into account the purposes of the processing, the data subject shall have the right to have incomplete personal data completed, including by means of providing a supplementary statement.
If a data subject wishes to exercise this right to rectification, he or she may, at any time, contact any employee of the controller.
d) Right to erasure (Right to be forgotten)
Each data subject shall have the right granted by the European legislator to obtain from the controller the erasure of personal data concerning him or her without undue delay, and the controller shall have the obligation to erase personal data without undue delay where one of the following grounds applies, as long as the processing is not necessary:
- The personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed.
- The data subject withdraws consent to which the processing is based according to point (a) of Article 6(1) of the GDPR, or point (a) of Article 9(2) of the GDPR, and where there is no other legal ground for the processing.
- The data subject objects to the processing pursuant to Article 21(1) of the GDPR and there are no overriding legitimate grounds for the processing, or the data subject objects to the processing pursuant to Article 21(2) of the GDPR.
- The personal data have been unlawfully processed.
- The personal data must be erased for compliance with a legal obligation in Union or Member State law to which the controller is subject.
- The personal data have been collected in relation to the offer of information society services referred to in Article 8(1) of the GDPR.
If one of the aforementioned reasons applies, and a data subject wishes to request the erasure of personal data stored by the Pine Wood j.d.o.o., he or she may, at any time, contact any employee of the controller. An employee of Pine Wood j.d.o.o. shall promptly ensure that the erasure request is complied with immediately.
Where the controller has made personal data public and is obliged pursuant to Article 17(1) to erase the personal data, the controller, taking account of available technology and the cost of implementation, shall take reasonable steps, including technical measures, to inform other controllers processing the personal data that the data subject has requested erasure by such controllers of any links to, or copy or replication of, those personal data, as far as processing is not required. Employees of the Pine Wood j.d.o.o. will arrange the necessary measures in individual cases.
e) Right of restriction of processing
Each data subject shall have the right granted by the European legislator to obtain from the controller restriction of processing where one of the following applies:
- The accuracy of the personal data is contested by the data subject, for a period enabling the controller to verify the accuracy of the personal data.
- The processing is unlawful and the data subject opposes the erasure of the personal data and requests instead of the restriction of their use instead.
- The controller no longer needs the personal data for the purposes of the processing, but they are required by the data subject for the establishment, exercise or defense of legal claims.
- The data subject has objected to processing pursuant to Article 21(1) of the GDPR pending the verification of whether the legitimate grounds of the controller override those of the data subject.
If one of the aforementioned conditions is met, and a data subject wishes to request the restriction of the processing of personal data stored by the Pine Wood j.d.o.o., he or she may at any time contact any employee of the controller. The employee of the Pine Wood j.d.o.o. will arrange the restriction of the processing.
f) Right to data portability
Each data subject shall have the right granted by the European legislator, to receive the personal data concerning him or her, which was provided to a controller, in a structured, commonly used and machine-readable format. He or she shall have the right to transmit those data to another controller without hindrance from the controller to which the personal data have been provided, as long as the processing is based on consent pursuant to point (a) of Article 6(1) of the GDPR or point (a) of Article 9(2) of the GDPR, or on a contract pursuant to point (b) of Article 6(1) of the GDPR, and the processing is carried out by automated means, as long as the processing is not necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.
Furthermore, in exercising his or her right to data portability pursuant to Article 20(1) of the GDPR, the data subject shall have the right to have personal data transmitted directly from one controller to another, where technically feasible and when doing so does not adversely affect the rights and freedoms of others.
In order to assert the right to data portability, the data subject may at any time contact any employee of the Pine Wood j.d.o.o..
g) Right to object
Each data subject shall have the right granted by the European legislator to object, on grounds relating to his or her particular situation, at any time, to processing of personal data concerning him or her, which is based on point (e) or (f) of Article 6(1) of the GDPR. This also applies to profiling based on these provisions.
The Pine Wood j.d.o.o. shall no longer process the personal data in the event of the objection, unless we can demonstrate compelling legitimate grounds for the processing which override the interests, rights, and freedoms of the data subject, or for the establishment, exercise or defense of legal claims.
If the Pine Wood j.d.o.o. processes personal data for direct marketing purposes, the data subject shall have the right to object at any time to processing of personal data concerning him or her for such marketing. This applies to profiling to the extent that it is related to such direct marketing. If the data subject objects to the Pine Wood j.d.o.o. to the processing for direct marketing purposes, the Pine Wood j.d.o.o. will no longer process the personal data for these purposes.
In addition, the data subject has the right, on grounds relating to his or her particular situation, to object to the processing of personal data concerning him or her by the Pine Wood j.d.o.o. for scientific or historical research purposes, or for statistical purposes pursuant to Article 89(1) of the GDPR, unless the processing is necessary for the performance of a task carried out for reasons of public interest.
In order to exercise the right to object, the data subject may contact any employee of the Pine Wood j.d.o.o.. In addition, the data subject is free in the context of the use of information society services, and notwithstanding Directive 2002/58/EC, to use his or her right to object by automated means using technical specifications.
h) Automated individual decision-making, including profiling
Each data subject shall have the right granted by the European legislator not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning him or her, or similarly significantly affects him or her, as long as the decision (1) is not is necessary for entering into, or the performance of, a contract between the data subject and a data controller, or (2) is not authorized by Union or Member State law to which the controller is subject and which also lays down suitable measures to safeguard the data subject's rights and freedoms and legitimate interests, or (3) is not based on the data subject's explicit consent.
If the decision (1) is necessary for entering into, or the performance of, a contract between the data subject and a data controller, or (2) it is based on the data subject's explicit consent, the Pine Wood j.d.o.o. shall implement suitable measures to safeguard the data subject's rights and freedoms and legitimate interests, at least the right to obtain human intervention on the part of the controller, to express his or her point of view and contest the decision.
If the data subject wishes to exercise the rights concerning automated individual decision-making, he or she may, at any time, contact any employee of the Pine Wood j.d.o.o..
i) Right to withdraw data protection consent
Each data subject shall have the right granted by the European legislator to withdraw his or her consent to processing of his or her personal data at any time.
If the data subject wishes to exercise the right to withdraw the consent, he or she may, at any time, contact any employee of the Pine Wood j.d.o.o..

9. Data protection provisions about the application and use of Facebook

On this website, the controller has integrated components of the enterprise Facebook. Facebook is a social network.

A social network is a place for social meetings on the Internet, an online community, which usually allows users to communicate with each other and interact in a virtual space. A social network may serve as a platform for the exchange of opinions and experiences, or enable the Internet community to provide personal or business-related information. Facebook allows social network users to include the creation of private profiles, upload photos, and network through friend requests.

The operating company of Facebook is Facebook, Inc., 1 Hacker Way, Menlo Park, CA 94025, United States. If a person lives outside of the United States or Canada, the controller is the Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland.

With each call-up to one of the individual pages of this Internet website, which is operated by the controller and into which a Facebook component (Facebook plug-ins) was integrated, the web browser on the information technology system of the data subject is automatically prompted to download display of the corresponding Facebook component from Facebook through the Facebook component. An overview of all the Facebook Plug-ins may be accessed under https://developers.facebook.com/docs/plugins/. During the course of this technical procedure, Facebook is made aware of what specific sub-site of our website was visited by the data subject.

If the data subject is logged in at the same time on Facebook, Facebook detects with every call-up to our website by the data subject—and for the entire duration of their stay on our Internet site—which specific sub-site of our Internet page was visited by the data subject. This information is collected through the Facebook component and associated with the respective Facebook account of the data subject. If the data subject clicks on one of the Facebook buttons integrated into our website, e.g. the "Like" button, or if the data subject submits a comment, then Facebook matches this information with the personal Facebook user account of the data subject and stores the personal data.

Facebook always receives, through the Facebook component, information about a visit to our website by the data subject, whenever the data subject is logged in at the same time on Facebook during the time of the call-up to our website. This occurs regardless of whether the data subject clicks on the Facebook component or not. If such a transmission of information to Facebook is not desirable for the data subject, then he or she may prevent this by logging off from their Facebook account before a call-up to our website is made.

The data protection guideline published by Facebook, which is available at https://facebook.com/about/privacy/, provides information about the collection, processing and use of personal data by Facebook. In addition, it is explained there what setting options Facebook offers to protect the privacy of the data subject. In addition, different configuration options are made available to allow the elimination of data transmission to Facebook. These applications may be used by the data subject to eliminate a data transmission to Facebook.

10. Data protection provisions about the application and use of Google AdSense

On this website, the controller has integrated Google AdSense. Google AdSense is an online service which allows the placement of advertising on third-party sites. Google AdSense is based on an algorithm that selects advertisements displayed on third-party sites to match with the content of the respective third-party site. Google AdSense allows an interest-based targeting of the Internet user, which is implemented by means of generating individual user profiles.

The operating company of Google's AdSense component is Alphabet Inc., 1600 Amphitheatre Pkwy, Mountain View, CA 94043-1351, United States.

The purpose of Google's AdSense component is the integration of advertisements on our website. Google AdSense places a cookie on the information technology system of the data subject. The definition of cookies is explained above. With the setting of the cookie, Alphabet Inc. is enabled to analyze the use of our website. With each call-up to one of the individual pages of this Internet site, which is operated by the controller and into which a Google AdSense component is integrated, the Internet browser on the information technology system of the data subject will automatically submit data through the Google AdSense component for the purpose of online advertising and the settlement of commissions to Alphabet Inc. During the course of this technical procedure, the enterprise Alphabet Inc. gains knowledge of personal data, such as the IP address of the data subject, which serves Alphabet Inc., inter alia, to understand the origin of visitors and clicks and subsequently create commission settlements.

The data subject may, as stated above, prevent the setting of cookies through our website at any time by means of a corresponding adjustment of the web browser used and thus permanently deny the setting of cookies. Such an adjustment to the Internet browser used would also prevent Alphabet Inc. from setting a cookie on the information technology system of the data subject. Additionally, cookies already in use by Alphabet Inc. may be deleted at any time via a web browser or other software programs.

Furthermore, Google AdSense also uses so-called tracking pixels. A tracking pixel is a miniature graphic that is embedded in web pages to enable a log file recording and a log file analysis through which a statistical analysis may be performed. Based on the embedded tracking pixels, Alphabet Inc. is able to determine if and when a website was opened by a data subject, and which links were clicked on by the data subject. Tracking pixels serve, inter alia, to analyze the flow of visitors on a website.

Through Google AdSense, personal data and information—which also includes the IP address, and is necessary for the collection and accounting of the displayed advertisements—is transmitted to Alphabet Inc. in the United States of America. These personal data will be stored and processed in the United States of America. The Alphabet Inc. may disclose the collected personal data through this technical procedure to third parties.

Google AdSense is further explained under the following link https://www.google.com/intl/en/adsense/start/.

11. Data protection provisions about the application and use of Google Analytics (with anonymization function)

On this website, the controller has integrated the component of Google Analytics (with the anonymizer function). Google Analytics is a web analytics service. Web analytics is the collection, gathering, and analysis of data about the behavior of visitors to websites. A web analysis service collects, inter alia, data about the website from which a person has come (the so-called referrer), which sub-pages were visited, or how often and for what duration a sub-page was viewed. Web analytics are mainly used for the optimization of a website and in order to carry out a cost-benefit analysis of Internet advertising.

The operator of the Google Analytics component is Google Inc., 1600 Amphitheatre Pkwy, Mountain View, CA 94043-1351, United States.

For the web analytics through Google Analytics the controller uses the application "_gat. _anonymizeIp". By means of this application the IP address of the Internet connection of the data subject is abridged by Google and anonymised when accessing our websites from a Member State of the European Union or another Contracting State to the Agreement on the European Economic Area.

The purpose of the Google Analytics component is to analyze the traffic on our website. Google uses the collected data and information, inter alia, to evaluate the use of our website and to provide online reports, which show the activities on our websites, and to provide other services concerning the use of our Internet site for us.

Google Analytics places a cookie on the information technology system of the data subject. The definition of cookies is explained above. With the setting of the cookie, Google is enabled to analyze the use of our website. With each call-up to one of the individual pages of this Internet site, which is operated by the controller and into which a Google Analytics component was integrated, the Internet browser on the information technology system of the data subject will automatically submit data through the Google Analytics component for the purpose of online advertising and the settlement of commissions to Google. During the course of this technical procedure, the enterprise Google gains knowledge of personal information, such as the IP address of the data subject, which serves Google, inter alia, to understand the origin of visitors and clicks, and subsequently create commission settlements.

The cookie is used to store personal information, such as the access time, the location from which the access was made, and the frequency of visits of our website by the data subject. With each visit to our Internet site, such personal data, including the IP address of the Internet access used by the data subject, will be transmitted to Google in the United States of America. These personal data are stored by Google in the United States of America. Google may pass these personal data collected through the technical procedure to third parties.

The data subject may, as stated above, prevent the setting of cookies through our website at any time by means of a corresponding adjustment of the web browser used and thus permanently deny the setting of cookies. Such an adjustment to the Internet browser used would also prevent Google Analytics from setting a cookie on the information technology system of the data subject. In addition, cookies already in use by Google Analytics may be deleted at any time via a web browser or other software programs.

In addition, the data subject has the possibility of objecting to a collection of data that are generated by Google Analytics, which is related to the use of this website, as well as the processing of this data by Google and the chance to preclude any such. For this purpose, the data subject must download a browser add-on under the link https://tools.google.com/dlpage/gaoptout and install it. This browser add-on tells Google Analytics through a JavaScript, that any data and information about the visits of Internet pages may not be transmitted to Google Analytics. The installation of the browser add-ons is considered an objection by Google. If the information technology system of the data subject is later deleted, formatted, or newly installed, then the data subject must reinstall the browser add-ons to disable Google Analytics. If the browser add-on was uninstalled by the data subject or any other person who is attributable to their sphere of competence, or is disabled, it is possible to execute the reinstallation or reactivation of the browser add-ons.

Further information and the applicable data protection provisions of Google may be retrieved under https://www.google.com/intl/en/policies/privacy/ and under http://www.google.com/analytics/terms/us.html. Google Analytics is further explained under the following Link https://www.google.com/analytics/.

12. Data protection provisions about the application and use of Google+

On this website, the controller has integrated the Google+ button as a component. Google+ is a so-called social network. A social network is a social meeting place on the Internet, an online community, which usually allows users to communicate with each other and interact in a virtual space. A social network may serve as a platform for the exchange of opinions and experiences, or enable the Internet community to provide personal or business-related information. Google+ allows users of the social network to include the creation of private profiles, upload photos and network through friend requests.

The operating company of Google+ is Google Inc., 1600 Amphitheatre Pkwy, Mountain View, CA 94043-1351, UNITED STATES.

With each call-up to one of the individual pages of this website, which is operated by the controller and on which a Google+ button has been integrated, the Internet browser on the information technology system of the data subject automatically downloads a display of the corresponding Google+ button of Google through the respective Google+ button component. During the course of this technical procedure, Google is made aware of what specific sub-page of our website was visited by the data subject. More detailed information about Google+ is available under https://developers.google.com/+/.

If the data subject is logged in at the same time to Google+, Google recognizes with each call-up to our website by the data subject and for the entire duration of his or her stay on our Internet site, which specific sub-pages of our Internet page were visited by the data subject. This information is collected through the Google+ button and Google matches this with the respective Google+ account associated with the data subject.

If the data subject clicks on the Google+ button integrated on our website and thus gives a Google+ 1 recommendation, then Google assigns this information to the personal Google+ user account of the data subject and stores the personal data. Google stores the Google+ 1 recommendation of the data subject, making it publicly available in accordance with the terms and conditions accepted by the data subject in this regard. Subsequently, a Google+ 1 recommendation given by the data subject on this website together with other personal data, such as the Google+ account name used by the data subject and the stored photo, is stored and processed on other Google services, such as search-engine results of the Google search engine, the Google account of the data subject or in other places, e.g. on Internet pages, or in relation to advertisements. Google is also able to link the visit to this website with other personal data stored on Google. Google further records this personal information with the purpose of improving or optimizing the various Google services.

Through the Google+ button, Google receives information that the data subject visited our website, if the data subject at the time of the call-up to our website is logged in to Google+. This occurs regardless of whether the data subject clicks or doesn’t click on the Google+ button.

If the data subject does not wish to transmit personal data to Google, he or she may prevent such transmission by logging out of his Google+ account before calling up our website.

Further information and the data protection provisions of Google may be retrieved under https://www.google.com/intl/en/policies/privacy/. More references from Google about the Google+ 1 button may be obtained under https://developers.google.com/+/web/buttons-policy.

13. Data protection provisions about the application and use of Google-AdWords

On this website, the controller has integrated Google AdWords. Google AdWords is a service for Internet advertising that allows the advertiser to place ads in Google search engine results and the Google advertising network. Google AdWords allows an advertiser to pre-define specific keywords with the help of which an ad on Google's search results only then displayed, when the user utilizes the search engine to retrieve a keyword-relevant search result. In the Google Advertising Network, the ads are distributed on relevant web pages using an automatic algorithm, taking into account the previously defined keywords.

The operating company of Google AdWords is Google Inc., 1600 Amphitheatre Pkwy, Mountain View, CA 94043-1351, UNITED STATES.

The purpose of Google AdWords is the promotion of our website by the inclusion of relevant advertising on the websites of third parties and in the search engine results of the search engine Google and an insertion of third-party advertising on our website.

If a data subject reaches our website via a Google ad, a conversion cookie is filed on the information technology system of the data subject through Google. The definition of cookies is explained above. A conversion cookie loses its validity after 30 days and is not used to identify the data subject. If the cookie has not expired, the conversion cookie is used to check whether certain sub-pages, e.g, the shopping cart from an online shop system, were called up on our website. Through the conversion cookie, both Google and the controller can understand whether a person who reached an AdWords ad on our website generated sales, that is, executed or canceled a sale of goods.

The data and information collected through the use of the conversion cookie is used by Google to create visit statistics for our website. These visit statistics are used in order to determine the total number of users who have been served through AdWords ads to ascertain the success or failure of each AdWords ad and to optimize our AdWords ads in the future. Neither our company nor other Google AdWords advertisers receive information from Google that could identify the data subject.

The conversion cookie stores personal information, e.g. the Internet pages visited by the data subject. Each time we visit our Internet pages, personal data, including the IP address of the Internet access used by the data subject, is transmitted to Google in the United States of America. These personal data are stored by Google in the United States of America. Google may pass these personal data collected through the technical procedure to third parties.

The data subject may, at any time, prevent the setting of cookies by our website, as stated above, by means of a corresponding setting of the Internet browser used and thus permanently deny the setting of cookies. Such a setting of the Internet browser used would also prevent Google from placing a conversion cookie on the information technology system of the data subject. In addition, a cookie set by Google AdWords may be deleted at any time via the Internet browser or other software programs.

The data subject has a possibility of objecting to the interest based advertisement of Google. Therefore, the data subject must access from each of the browsers in use the link www.google.de/settings/ads and set the desired settings.

Further information and the applicable data protection provisions of Google may be retrieved under https://www.google.com/intl/en/policies/privacy/.

14. Data protection provisions about the application and use of Instagram

On this website, the controller has integrated components of the service Instagram. Instagram is a service that may be qualified as an audiovisual platform, which allows users to share photos and videos, as well as disseminate such data in other social networks.

The operating company of the services offered by Instagram is Instagram LLC, 1 Hacker Way, Building 14 First Floor, Menlo Park, CA, UNITED STATES.

With each call-up to one of the individual pages of this Internet site, which is operated by the controller and on which an Instagram component (Insta button) was integrated, the Internet browser on the information technology system of the data subject is automatically prompted to the download of a display of the corresponding Instagram component of Instagram. During the course of this technical procedure, Instagram becomes aware of what specific sub-page of our website was visited by the data subject.

If the data subject is logged in at the same time on Instagram, Instagram detects with every call-up to our website by the data subject—and for the entire duration of their stay on our Internet site—which specific sub-page of our Internet page was visited by the data subject. This information is collected through the Instagram component and is associated with the respective Instagram account of the data subject. If the data subject clicks on one of the Instagram buttons integrated on our website, then Instagram matches this information with the personal Instagram user account of the data subject and stores the personal data.

Instagram receives information via the Instagram component that the data subject has visited our website provided that the data subject is logged in at Instagram at the time of the call to our website. This occurs regardless of whether the person clicks on the Instagram button or not. If such a transmission of information to Instagram is not desirable for the data subject, then he or she can prevent this by logging off from their Instagram account before a call-up to our website is made.

Further information and the applicable data protection provisions of Instagram may be retrieved under https://help.instagram.com/155833707900388 and https://www.instagram.com/about/legal/privacy/.

15. Legal basis for the processing

Art. 6(1) lit. a GDPR serves as the legal basis for processing operations for which we obtain consent for a specific processing purpose. If the processing of personal data is necessary for the performance of a contract to which the data subject is party, as is the case, for example, when processing operations are necessary for the supply of goods or to provide any other service, the processing is based on Article 6(1) lit. b GDPR. The same applies to such processing operations which are necessary for carrying out pre-contractual measures, for example in the case of inquiries concerning our products or services. Is our company subject to a legal obligation by which processing of personal data is required, such as for the fulfillment of tax obligations, the processing is based on Art. 6(1) lit. c GDPR. In rare cases, the processing of personal data may be necessary to protect the vital interests of the data subject or of another natural person. This would be the case, for example, if a visitor were injured in our company and his name, age, health insurance data or other vital information would have to be passed on to a doctor, hospital or other third party. Then the processing would be based on Art. 6(1) lit. d GDPR. Finally, processing operations could be based on Article 6(1) lit. f GDPR. This legal basis is used for processing operations which are not covered by any of the abovementioned legal grounds, if processing is necessary for the purposes of the legitimate interests pursued by our company or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data. Such processing operations are particularly permissible because they have been specifically mentioned by the European legislator. He considered that a legitimate interest could be assumed if the data subject is a client of the controller (Recital 47 Sentence 2 GDPR).

16. The legitimate interests pursued by the controller or by a third party

Where the processing of personal data is based on Article 6(1) lit. f GDPR our legitimate interest is to carry out our business in favor of the well-being of all our employees and the shareholders.

17. Period for which the personal data will be stored

The criteria used to determine the period of storage of personal data is the respective statutory retention period. After expiration of that period, the corresponding data is routinely deleted, as long as it is no longer necessary for the fulfillment of the contract or the initiation of a contract.

18. Provision of personal data as statutory or contractual requirement; Requirement necessary to enter into a contract; Obligation of the data subject to provide the personal data; possible consequences of failure to provide such data

We clarify that the provision of personal data is partly required by law (e.g. tax regulations) or can also result from contractual provisions (e.g. information on the contractual partner). Sometimes it may be necessary to conclude a contract that the data subject provides us with personal data, which must subsequently be processed by us. The data subject is, for example, obliged to provide us with personal data when our company signs a contract with him or her. The non-provision of the personal data would have the consequence that the contract with the data subject could not be concluded. Before personal data is provided by the data subject, the data subject must contact any employee. The employee clarifies to the data subject whether the provision of the personal data is required by law or contract or is necessary for the conclusion of the contract, whether there is an obligation to provide the personal data and the consequences of non-provision of the personal data.

19. Existence of automated decision-making

As a responsible company, we do not use automatic decision-making or profiling.

This Privacy Policy has been generated by the Privacy Policy Generator of the German Association for Data Protection that was developed in cooperation with Privacy Lawyers from WILDE BEUGER SOLMECKE, Cologne.